Ride and Drive : Ordering/Terms & Conditions

by telephone or fax within the UK - 01342 844452 - (10.00am to 6.00pm - Monday to Saturday). The best time to call us is between 11:00am and 4:00pm. PLEASE LEAVE A MESSAGE ON OUR ANSAFONE as we are often busy in our workshop and unable to get to the telephone.
by telephone or fax internationally - +44 (0) 1342 844452 (please remember the time difference - 6.00pm in USA = 11.00pm in UK)

by e-mail - please let us know which country you are contacting us from as it is difficult to tell from an e-mail address.

by post - Ride and Drive, Greenwood, Smallfield Road, Horne, Surrey, RH6 9JP, England

Our Spring 2009 catalogue will shortly be available as a pdf by clicking on the button to the left (end February 2010)
We try to ensure that the information on our pages/pricelists are correct and up to date but please contact us prior to ordering.

C urrency Converter by OANDA.com, The Currency Site. To help you convert sterling into other currencies please follow this link.

If you wish to place an order it is easiest to use your VISA or Mastercard. We will not charge your account until your order is ready for despatch and your account will be charged in sterling. If outside the UK it will be converted by your card issuer to your local currency. You can either telephone or fax us your card details - card number; issue date (for debit cards); expiry date; security code; name that appears on the card; full address (incl. house number/name and postcode) or you can use e-mail (but it is not guaranteed secure) and a daytime contact number.

PLEASE NOTE THAT WITH CREDIT OR DEBIT CARD ORDERS WE CAN ONLY DELIVER TO THE REGISTERED ADDRESS OF THE CARD HOLDER.
To dowmload a pdf version of our fax order form please click here

We can only accept cheques in sterling drawn against a UK bank account. Cheques should be made out to "Ride and Drive".

For retail items ie. driving accessories we require payment in full before despatch. For made-to-measure harness and bridlework orders we require a deposit at the time of order (25% for harness, 50% bridlework), with payment in full upon completion. All prices are in UK Sterling. The customer is responsible for any custom taxes/import duties etc. payable in their own country.
In the event of any dispute arising from an order it shall be resolved in the English courts.

THE COMPANY DOES NOT ACCEPT RETURNED GOODS UNLESS BY PRIOR ARRANGEMENT and reserves the right to charge a 10% restocking/handling charge. Returns must be notified within 7 days of receiving the Goods. Specially ordered items i.e. those not usually kept in stock can only be returned at the discretion of the Company.

In stock items will be despatched once funds have been cleared into our account. For bit orders where it is necessary to have the bit manufactured delivery can take 4 to 6 weeks. For made-to-measure work delivery time is dependent upon our workload at the time, which tends to be seasonal.

Postage and packing will be charged at cost. Please contact us before placing an order so we can advise you of this cost. Packages in the UK are usually sent by first class post but heavy/larger items will be sent by courier.
For heavier items such as harnesses we use Parcelforce 48. Depending upon the type and size of harness being used the cost is between £ 15.00 and £ 20.00 to a UK mainland address.

Packages to non-UK addresses will be sent via airmail unless requested otherwise. Certain items are not suitable for sending by post ie. driving whips and are therefore not available outside mainland UK.

	by telephone or fax within the UK - 01342 844452 - (10.00am to 6.00pm - Monday to Saturday). The best time to call us is between 11:00am and 4:00pm. PLEASE LEAVE A MESSAGE ON OUR ANSAFONE as we are often busy in our workshop and unable to get to the telephone. by telephone or fax internationally - +44 (0) 1342 844452 (please remember the time difference - 6.00pm in USA = 11.00pm in UK) by e-mail - please let us know which country you are contacting us from as it is difficult to tell from an e-mail address. by post - Ride and Drive, Greenwood, Smallfield Road, Horne, Surrey, RH6 9JP, England
	Our Spring 2009 catalogue will shortly be available as a pdf by clicking on the button to the left (end February 2010) We try to ensure that the information on our pages/pricelists are correct and up to date but please contact us prior to ordering.
	C urrency Converter by OANDA.com, The Currency Site. To help you convert sterling into other currencies please follow this link.
	If you wish to place an order it is easiest to use your VISA or Mastercard. We will not charge your account until your order is ready for despatch and your account will be charged in sterling. If outside the UK it will be converted by your card issuer to your local currency. You can either telephone or fax us your card details - card number; issue date (for debit cards); expiry date; security code; name that appears on the card; full address (incl. house number/name and postcode) or you can use e-mail (but it is not guaranteed secure) and a daytime contact number. PLEASE NOTE THAT WITH CREDIT OR DEBIT CARD ORDERS WE CAN ONLY DELIVER TO THE REGISTERED ADDRESS OF THE CARD HOLDER. To dowmload a pdf version of our fax order form please click here
	We can only accept cheques in sterling drawn against a UK bank account. Cheques should be made out to "Ride and Drive".
	For retail items ie. driving accessories we require payment in full before despatch. For made-to-measure harness and bridlework orders we require a deposit at the time of order (25% for harness, 50% bridlework), with payment in full upon completion. All prices are in UK Sterling. The customer is responsible for any custom taxes/import duties etc. payable in their own country. In the event of any dispute arising from an order it shall be resolved in the English courts.
	THE COMPANY DOES NOT ACCEPT RETURNED GOODS UNLESS BY PRIOR ARRANGEMENT and reserves the right to charge a 10% restocking/handling charge. Returns must be notified within 7 days of receiving the Goods. Specially ordered items i.e. those not usually kept in stock can only be returned at the discretion of the Company.
	In stock items will be despatched once funds have been cleared into our account. For bit orders where it is necessary to have the bit manufactured delivery can take 4 to 6 weeks. For made-to-measure work delivery time is dependent upon our workload at the time, which tends to be seasonal.
	Postage and packing will be charged at cost. Please contact us before placing an order so we can advise you of this cost. Packages in the UK are usually sent by first class post but heavy/larger items will be sent by courier. For heavier items such as harnesses we use Parcelforce 48. Depending upon the type and size of harness being used the cost is between £ 15.00 and £ 20.00 to a UK mainland address. Packages to non-UK addresses will be sent via airmail unless requested otherwise. Certain items are not suitable for sending by post ie. driving whips and are therefore not available outside mainland UK.